Contact Us
Have a question, feedback, or need help? Our support team is happy to assist. You can reach us at:
hello@craveless.infoWe aim to respond to all inquiries within 48 hours.
Frequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed through your device's app store. On iOS, go to Settings → Your Name → Subscriptions → Craveless. On Android, open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → Craveless.
How do I delete my account?
You can delete your account from within the app by going to Profile → Settings → Delete Account. For more details, visit our Account Deletion page.
How do I request a refund?
Refunds are processed through Apple or Google, depending on your platform. Please visit our Refund Policy page for step-by-step instructions.
Is my data safe?
Yes. We take your privacy seriously. Your data is stored securely using industry-standard encryption. For full details on how we collect, use, and protect your data, please read our Privacy Policy.
The app isn't working correctly. What should I do?
First, try closing and reopening the app, or restarting your device. Make sure you have the latest version installed from the App Store or Google Play Store. If the issue persists, please contact us at hello@craveless.info with a description of the problem and your device model.
About Craveless
What is the difference between added sugar and natural sugar?
Added sugars are syrups or caloric sweeteners added to foods during processing (like high-fructose corn syrup in ketchup). Natural sugars are found inherently in whole foods like fruit (fructose) and milk (lactose). Craveless uses AI scanning to help you distinguish between the two so you can focus on reducing the "hidden" sugars that cause energy crashes.
How does Craveless calculate a "Sugar-Free Streak"?
Our streak system is based on World Health Organization (WHO) recommendations, which suggest that "free sugars" should make up less than 10% (and ideally 5%) of your daily energy intake. As long as your logged added sugar stays below these science-backed thresholds, your streak continues!
Why does Craveless track sleep and wellness alongside food?
Sugar doesn't just affect your weight; it impacts your mood and recovery. By logging your sleep hours and daily reflections, Craveless helps you visualize the correlation between high-sugar days and poor sleep or "brain fog," making it easier to stay motivated.
What is the "Inner Circle" and how does it help with cravings?
The Inner Circle is a real-time support feature. When you feel a strong craving, you can send an instant notification to your chosen group of friends or family. This provides immediate accountability and support when you need it most, preventing a "slip-up" before it happens.
Can I try Craveless for free?
Yes! We offer a free trial for all new users. We believe in the power of our AI scanning and community support, so we want everyone to have the chance to experience a sugar-reset journey risk-free.
How does the AI food scanner work?
Simply point your camera at a food label or the meal itself. Our AI analyzes the ingredients and nutritional data to instantly pull out the sugar content, identifying "hidden" names for sugar that often bypass the human eye.
Last updated: February 2026
Contact: hello@craveless.info